A question for fellow musicians: Have you ever relied on
advice from a new type of professional called a music industry/social media
consultant?
I have. Several years ago, social media platforms were
starting to gain some buzz, while record companies were either going bankrupt
or slimming down. I felt I needed someone to help me determine how I could
leverage new developments in the industry to my advantage. So, I hired a
consultant, a title I’d never heard before in the music industry but one that
sounded promising nonetheless. A year and tens of thousands of dollars worth of
consulting fees later, my online presence had changed little, and I’d actually
offended and even lost relationships with several colleagues due to a few
decisions I’d made with the advice of my consultant.
I’d been tricked by a title. Unfortunately, it’s a title
that more and more people with very little experience are adopting.
***
When I recorded for
Rounder Records as a teenager in the ‘70s, for Warner Bros. in the ‘80s, and
for Sony Classical in the ‘90s, my “consultants” were the record producers,
A&R executives, radio promoters, art department employees, and so on. These
were people who had significant experience in the music industry, people who
worked hard for years or, in many cases, decades to earn respect from their
colleagues. I had my battles with some, but most were responsible for
doing some great things in music.
Today, the Web is
flooded with purported music industry consultants in social media, with scant
experience in the old music industry. They often write well and have a good
education. Their web pages look slick. In clean and clear English, they tell us
musicians where we went wrong in the old industry, and how we have to change to
fully adapt to the new one. But they’re usually people in their late 20s or 30s
who lack performing careers, or lack careers in artist management, the record
business and in radio as well. They have few, if any, strong connections in the
music industry. And perhaps most alarming, with the help of some good writing
and good web design, they convey to the public a sense of expertise and
professionalism without having had to earn their authority. With this criteria,
most anyone can be a consultant or “expert” in the new music industry.
Many of these music
industry consultants have chips on their shoulders and don’t hesitate to use
their new platforms to tear into artists they don’t work for. They’re perhaps
too familiar with the world of YouTube and Spotify, in which music is devalued
and consumed freely. They never stocked the shelves of Tower Records or played
for the door at a club. They lack any conception of the value in music, since
they don’t have experience in the system that best supported musicians,
songwriters, publishers, talent developers, and so forth.
It follows that the
field of music industry and social media consulting is swirling with negative
energy. Music product is devalued, so the people who create that music are
devalued as well.
I will point to an unpleasant blog entry by music
industry consultant Drew McManus. A couple months ago, he wrote:
"It is frustrating…artists
approaching the medium with as much subtlety and finesse as email spam peddling
penis enlargement pills…[musician] has unfortunately become the benchmark for
social media insincerity…It’s like an unsavory Pacific Rim sweatshop production
line churning out impersonal promotional tweets."
This, after receiving eight tweets as a new follower –
each with a unique video link or text entry – over a three-week period. Yes, he
was writing about me.
I disagree with the point of the criticism, of course.
The number of people following me on Facebook (and “talking about this”) as
well as Twitter has grown significantly over the last year, both old fans and
new fans have been liking what we are putting on the sites. I’ve received
overwhelmingly positive feedback about the YouTube videos featured on my YouTube
channel (the same ones that were being compared to annoying ads above) and
these are shared by fans and retweeted around the world on a daily basis. All
in all, I believe the internet has been a good experience for disseminating
music. I have always maintained that it is never bad to spread good music
around and we can do that with the internet. I was one of the first artists to
have a website in the early 90s. I had a web site before my then label Sony
Classical had a website! I was also the first artist to offer downloadable
sheet music over a dozen years ago.
Negative and verbal attacks by some on the new social
forums and blogs though is concerning for several reasons. It is the egotism in,
and the destructive nature of, the criticism itself. For instance being
compared to “an unsavory Pacific Rim sweatshop production line churning out
impersonal promotional tweets”? This is utterly disrespectful and demeaning. As
a person who wears many hats in the music scene, from directing camps to making
recordings to authoring a string method, there is a lot of stuff I am responsible
for getting the word out. Keep in mind that McManus is a “consultant.” His job
description is to help musicians, not to damage their relationships with fans
and employers.
I see this kind of negative commentary escalating in the
new music/social media sphere, and it’s frightening to think that great
musicians should not be allowed to have their own voice, and reach out to their
fans in their own unique ways like they have always done, with the fear of hate
language being thrown at them. Musicians must reach out and continue to find
their fans without getting shouted off the page by antagonists. We need
intelligent, experienced musicians and music professionals developing new
business models for the music industry on the internet today.
There is perhaps no stronger bond in the music industry
as there is between a musical artist and his/her fans. I want our best
musicians to have more of a voice in social networking as words/text/status
updates/tweets become a significant part of a musician’s presence in the new
music industry. Perhaps great musicians can lead by talking about their music,
their projects, their goals in music and what drives them to succeed, and can attempt
to drown out some of the noise and senselessness that is permeating the music
comment boxes and forum posts these days.
Great musicians led the music industry for the last 100
years as artists, writers, producers and record label heads, and so it must
happen again on the internet for their to be a viable music industry going
forward that supports fine music. Musician’s voices must be heard through the
noise, so they can begin
to steer the culture back to valuing music materials and great musicianship,
otherwise it is a kind of musical anarchy – what is up is down, and what is
left is right. The above blog quote is a good example of this musical anarchy.
In all of my years, I have never seen that kind of reckless verbiage contained
in a bad music review from the old-fashioned newspaper writer. The bottom line is that there are hardly no record stores left, and musicians must use social networking to reach their fans with their music in their individual ways.
While major media and social networking attempts to take
over the music industry, I would hope that great musicians can continue to
direct the musical culture and not have it hijacked and thrown under the bus. With
a steep decline in record sales and with digital sales not making up the
difference, is there a way to sustain the music industry on the internet given
the current environment? The music industry for the last century has been
largely about the music itself. Consumers purchased a turntable player in order to play a record album, or a cassette payer to play a tape.
Now it has flipped somewhat. Today companies use music as a way to entice people to
purchase their latest gadgets, or to subscribe to an online company. In
this process music becomes more disposable, and therefore it is seen with less and less
value.
The fact that the internet culture has placed less value on the whole album as a piece of art in order to make individual tracks available, is a part of this new environment. I view the long-play album or CD as the modern day masterpiece or masterwork and I believe that most artists felt similarly. The model of making every tune a single has not compensated the musicians, has not made up for the lack of album sales, and it has driven the art of music recordings back decades. To the point where I am not at all sure we will be seeing too many full-length albums by young artists in the future. We used to labor over what should be the single or 2nd single to be sold separately. Now it is the let's toss everything out there strategy and hope for the best. My last album 'An Appalachian Christmas' was not available for iTunes because I could not make available a couple of the leased tracks to be sold individually from other labels. So therefore, the entire album was disqualified from being sold on iTunes - no way around it! Luckily the sales from Amazon and B&N were big enough that it still made five Billboard charts! But not having the top distributor of music today on board of course was not good for the music and the musician. All good questions for our time in music.
The fact that the internet culture has placed less value on the whole album as a piece of art in order to make individual tracks available, is a part of this new environment. I view the long-play album or CD as the modern day masterpiece or masterwork and I believe that most artists felt similarly. The model of making every tune a single has not compensated the musicians, has not made up for the lack of album sales, and it has driven the art of music recordings back decades. To the point where I am not at all sure we will be seeing too many full-length albums by young artists in the future. We used to labor over what should be the single or 2nd single to be sold separately. Now it is the let's toss everything out there strategy and hope for the best. My last album 'An Appalachian Christmas' was not available for iTunes because I could not make available a couple of the leased tracks to be sold individually from other labels. So therefore, the entire album was disqualified from being sold on iTunes - no way around it! Luckily the sales from Amazon and B&N were big enough that it still made five Billboard charts! But not having the top distributor of music today on board of course was not good for the music and the musician. All good questions for our time in music.
I welcome your thoughts and questions!
-Mark O'Connor